Frequently Asked Questions

Why do I need a home watch service?


How can you not have one? So many things can happen to your home when you’re away: break-ins, water leaks, electrical problems, insects, mold, storms… the list goes on. And preventive measures, such as storm preparation and proactive maintenance, can usually prevent many of these situations from arising at all. Even if you have a neighbor or relative you trust nearby, a professional looking after your property is a more effective—and safer—option. Also, home watch service scheduled checks not only help maintain many home warranties you may have in place, but also meet any insurance requirements that a property be either occupied or regularly checked—with our online reporting system providing both proof of visits and records of what was checked, along with any findings.




What happens if you find a situation in my home?


With our professional training and experience, there are almost no situations we can’t handle with a calculated response. If it’s an non-emergency, we’ll handle it in the fastest, safest, and most cost-effective way. If it’s an emergency, we’ll contact you immediately to discuss the situation and our recommended course of action, and get it taken care of for you.




Is this a security service?


Home Watch STL is not a security service—however, we provide a visible presence in your empty home, which can act as a crime deterrent. And we answer alarm calls as well as make ourselves familiar to local law enforcement.




What is your recommended schedule for services?


Even a small amount of water can quickly grow to produce a substantial amount of damage. Wood, plaster, and drywall can be ruined, and resulting mold and mildew can be costly to remediate. So the sooner problems are discovered, the less damage there is to deal with. Most clients opt for a weekly visit. Some choose bi-weekly, while others even request daily visits for the time they’re on vacation. It really all depends on how much risk you’re comfortable with. But remember, overall, the longer the time between home checks, the greater the potential for a small issue to grow into big problem.




Do I need to sign a long term contract?


Instead of long-term contracts, HomeWatch STL works using price-per-visit service agreements. We bill bi-weekly, and depending on arrangements, monthly. We do request a 7-day notice if you wish to cancel the agreement or a single visit—this way, we can both continue servicing your property and avoid over-billing.




What are NHWA qualifications?


The National Home Watch Association (NHWA) has established and maintains the highest set of standards and ethics for all Home Watch companies. Members are carefully screened, with references checked and insurance, bonding, and licenses all verified. Each member agrees to abide by the NHWA‘s Code of Ethics and Standards. The criteria are so stringent that most Home Watch companies don’t qualify—membership in the NHWA indicates a high level of professionalism, commitment, and integrity. Membership in the NHWA can be verified by visiting NationalHomeWatchAssociation.org





7750 Maryland Avenue #11392, Saint Louis, MO 63105

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We proudly serve the Central Corridor of St Louis, including the Central West End, Clayton, Chesterfield, Creve Coeur, Des Peres, Frontenac, Kirkwood, Ladue, Richmond Heights, Town & Country, Richmond Heights, Webster Groves and in Illinois in Madison and St. Clair Counties, including Belleville, Edwardsville, Glen Carbon, Shiloh, Swansea.

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